Question 1

How long does standard shipping take?

Accepted Answer

Standard shipping takes 5–7 business days after 1–2 business days of handling, so 6–9 business days total to arrive. Orders placed before 12 PM ET ship the same day.

Question 2

Do you offer free shipping?

Accepted Answer

Yes. Free standard shipping applies to all orders over $75 within the continental United States. Orders under $75 ship for a flat $6.99.

Question 3

Do you ship to Alaska and Hawaii?

Accepted Answer

Yes, we ship to Alaska and Hawaii via standard shipping only. Delivery typically takes 7–14 business days and the $75 free shipping threshold does not apply.

Question 4

How do I track my order?

Accepted Answer

Visit our Track Order page and enter your order code and email from your confirmation email. Tracking numbers are also emailed once your order ships.

Question 5

What payment methods do you accept?

Accepted Answer

We accept PayPal, Visa, Mastercard, American Express, and Discover, all processed securely through PayPal.

Question 6

Do you charge sales tax?

Accepted Answer

No. We do not charge sales tax. You pay 0% sales tax ($0.00) on every order.

Question 7

What is your return policy?

Accepted Answer

We accept returns within 30 days of delivery on unworn, unwashed items with original tags. Email help@donmarcolo.us with your order number to start a return.

Question 8

How long do refunds take?

Accepted Answer

Once we receive and inspect your return, refunds are processed within 5–10 business days back to your original payment method.

Question 9

Can I exchange an item for a different size or color?

Accepted Answer

Yes. Email us at help@donmarcolo.us and we will process an exchange as long as the size or color you want is in stock.

Question 10

What if my order arrives damaged?

Accepted Answer

Contact us within 7 days of delivery at help@donmarcolo.us with your order number and a photo. We will send a replacement or issue a full refund at no cost to you.

Question 11

Can I cancel or change my order after placing it?

Accepted Answer

Orders can be changed or cancelled within 2 hours of placement. After that they move into processing, so contact us immediately at help@donmarcolo.us.

Question 12

Do you ship internationally?

Accepted Answer

Right now we ship within the United States only, including Alaska, Hawaii, and US territories.

Question 13

How do I know what size to order?

Accepted Answer

Every product page includes a size chart with chest, waist, and hip measurements in inches and centimeters. Most of our tees, hoodies, and joggers run true to size with a slightly relaxed, boxy fit.

Question 14

How should I wash and care for my Don Marcolo gear?

Accepted Answer

Machine wash cold, inside out, with like colors. Skip the bleach and fabric softener, and tumble dry low or hang dry to protect the print and the fleece. Do not iron directly on any graphic.

Question 15

Do the DM Sneakers run true to size?

Accepted Answer

Yes, our low-top and runner sneakers fit true to standard US sizing. If you are between sizes, we recommend sizing up half a size for a roomier fit.

Question 16

Are the kids sneakers sized the same as the adult sneakers?

Accepted Answer

No, the DM Kids Low-Top Sneaker uses youth and toddler sizing (11C–3Y), separate from our adult sizing chart. Check the size chart on that product page before ordering.

Question 17

Is my payment information secure?

Accepted Answer

Yes. All transactions are processed by PayPal with SSL encryption, and we never store your card details on our servers.

Question 18

Do you offer bulk or wholesale pricing?

Accepted Answer

Yes. Email help@donmarcolo.us for bulk orders of 10 or more units or wholesale inquiries. We respond within 1–2 business days.

Question 19

What if an item I want is out of stock?

Accepted Answer

Since we run small print batches, popular styles can sell out fast. Email help@donmarcolo.us and we can let you know if or when a restock is planned.

Frequently Asked Questions